Frequently Asked Questions

Our corporate headquarters are located in Orrville, Ohio, where the Company was founded in 1897. Orrville is located about an hour south of Cleveland, Ohio.

The J.M. Smucker Co. has manufacturing locations across North America, where our beloved products are produced.

Our portfolio is well-positioned with brands consumers trust for themselves and their families each day. We are proud to offer Smucker’s^® fruit spreads; Jif^® peanut butter; Uncrustables^® frozen handheld sandwiches; Folgers^®, Dunkin^® and Café Bustelo^® coffee; Hostess^® sweet baked snacks; Milk-Bone^® dog snacks; and Meow Mix^® cat food, among many others. Explore our full brand portfolio.

Orrville is located in Wayne County, Ohio, about an hour south of Cleveland (near Wooster, Akron, and Canton). Headed our way? Check out Work in Wayne to get a feel for what it's like to live, work and play in this nationally recognized micropolitan area.

J.M. are the initials of Jerome Monroe Smucker, who founded The J.M. Smucker Company in 1897.

Yes, the Smucker family remains actively involved in the leadership of the Company. Mark Smucker is the great-great grandson of founder Jerome Monroe Smucker, and currently serves as the Chair of the Board, President and Chief Executive Officer of the Company. 

Richard Smucker, Mark's uncle, currently serves our Board of Directors as Chairman Emeritus in a non-voting honorary position. 

No, we do not offer tours of our manufacturing facilities. However, we do have a showcase retail store near our headquarters in Orrville, Ohio, called The J.M. Smucker Co. Store, which highlights the Company history and philosophy, as well as nearly all the products the Company makes. The store is open Monday through Saturday from 9 a.m. to 5:30 p.m. Phone: 330-684-1500.

Located near our corporate headquarters in Orrville, Ohio, The J.M. Smucker Co. Store showcases products and merchandise from The J.M. Smucker Co. family of brands.

In addition to the food and beverage products and the pet food and pet snacks you'd expect, you'll also find our signature branded gifts and merchandise—from kitchen accessories to apparel and more.

The J.M. Smucker Co. Store is an ideal destination if you're looking for a special gift for any age or occasion. Our custom gift baskets have become a store favorite.

The J.M. Smucker Co. strongly believes in contributing to the well-being of our communities, with a majority of our cause-related efforts benefitting communities where we have offices and manufacturing facilities. Please be aware that we receive numerous requests from many worthwhile organizations. We regret that we are unable to support every request we receive.

Criteria for donation requests (must meet all):

• The organization is a registered IRS-qualified, 501(c)(3) designation (or Canadian equivalent)
• Is in support of an organization or initiative that is geographically located near one of our offices or manufacturing facilities
• Helps us act on Our Purpose and strategic Giving Pillars
• We require 60-90 days’ notice in order to review and, if approved, process the request

Ineligible donation requests include:

• Organizations that do not have 501(c)(3) status (or Canadian equivalent)
• For individual support (e.g., fellowships, stipends, benefits, travel, personal assistance)
• For-profit organizations
• Religious and faith-based organizations and programming
• Political campaigns and related organizations
• Medical research and equipment
• Books, films, and video sponsorship and/or production
• Sports teams, athletic sponsorships, and sporting events, including related organizations (e.g., cheerleading, band, PTO) that are raising funds for the benefit of that organization

If you meet the criteria above and wish to share your community opportunity with us, please make your Charitable Request electronically. 

While we sponsor the milestone birthday and anniversary celebrations on “The Today Show,” we do not have any involvement in the selection of the honorees. Visit "The Today Show" for more information on how to nominate someone for the recognition.

While we do not have any coupons for distribution or free product samples to offer, we do periodically offer coupons in Sunday newspaper inserts, magazines and on grocery store bulletin boards. Additionally, many stores will offer in-store promotions, which may include free samples and/or coupons for our products, so keep an eye out!

If you have specific questions about a promotion or offer from our Company, please send an inquiry to our Consumer Relations team or call 888-550-9555.

To see what job openings we currently have in the U.S. and Canada, as well as complete an application and upload your résumé via the Smucker Workday portal, visit our Careers section. Curious what kind of experts we have in-house? Learn more about the roles we hire.

Attitude is as important to us as aptitude. We are looking for high-quality, responsible people with an excellent sense of business and personal ethics who produce exceptional results in the workplace, and are interested in personal growth and the growth of the Company.

Start by exploring open Smucker job opportunities in the U.S. or Canada via the Smucker Workday portal. When you find a position that suits your skills, you can submit your application and upload a résumé.

We strive to make our application process accessible to any and all users. If you need assistance completing the application process or would like to discuss the accessibility of our website, please contact Human Resources at 1-877-567-4704.

We encourage our applicants to apply for as many jobs that are relevant to their capabilities and interests.

Yes, you will receive an automated email message thanking you for your interest and notifying you that your application and résumé were received and will be reviewed by our recruitment team.

The timing and volume of applications vary with each vacant position. Our system will notify you via email when your application is reviewed and if you will be advancing to the next step in the hiring process.

For your added convenience, you have the ability to proactively request email notifications that alert you when new positions are posted that may align with your qualifications and interests. This is done through the Smucker Workday portal.

We have over 8,000 employees worldwide. Learn more about working at Smucker.

You can find our open positions and submit your application here. 

We post our intern roles by season, as follows:

• Summer: Posted mid-August
• Spring: Posted mid-January
• Fall: Posted mid-November

We attend Fall Career Fairs at our partner universities, which include: The Ohio State University, The University of Akron, The University of Cincinnati and several more. Additionally, we attend universities near each of our operations plants around the country. Please check with your university to see if we will be making a trip to campus this fall or spring. 

We consider applicants from all schools! Please ensure you apply to the open position you are interested in! 

• Accounting/Finance
• Category Management
• Communications
• Corporate Engineering
• Creative & Design
• Human Resources
• Information Sciences
• Legal
• Marketing
• Operations Engineering
• Research & Development
• Supply Chain 

Examples of majors that have internships at The J.M. Smucker Co. include (but are not limited to): Accounting, Biosystems Engineering, Bread Science, Chemical Engineering, Chemistry, Computer & Information Sciences, Computer Engineering, Computer Science, Digital Science, Electrical Engineering, Environmental Engineering, Finance, Food Science, Human Resources, Industrial Engineering, Information Systems, Marketing, Mechanical Engineering, Nutrition, Operations, Packaging Engineering, Supply Chain Management.

Yes, our interns are compensated for their work during their internship. Our rates are competitive with market rates. Additionally, we offer a housing stipend to those interns who are relocating for their internship.

The majority of our internships are located at our corporate headquarters in Orrville, Ohio, but we also have opportunities at our operations plants across the country, including:

• Decatur, Alabama
• McCalla, Alabama
• Longmont, Colorado
• Topeka, Kansas
• Lexington, Kentucky
• Scottsville, Kentucky
• New Orleans, Louisiana
• Buffalo, New York
• Orrville, Ohio
• Memphis, Tennessee
• Grandview, Washington

We host interns year-round, however, the bulk of our program occurs during the summer term (May-August).

• September-October: Recruiting begins for the following Summer program; our team attends career fairs at various universities
• January-April: Spring intern program
• May-August: Summer intern program
• September-December: Fall intern program 

We have approximately 150 interns each year.

You'll find the Company's latest financial highlights and more detailed reports in the Investors section.

Our fiscal year begins May 1 and ends April 30.

SJM - New York Stock Exchange

You can view and print the annual report or proxy statement in the Reports section. A printed copy of the reports can also be requested using our online form. 

The J.M. Smucker Co. Corporate Impact Report is available in the Corporate Publications section along with the latest versions of all our corporate publications.

Quarterly filings can be viewed and printed in the SEC Filings section.

The Company's annual meeting is typically held in mid-August.

The Company's CUSIP number is 832696405.

The Board of Directors are listed in the Corporate Governance section via Investors.

Ernst & Young LLP

The analysts who routinely cover the Company are listed in our Analyst Coverage section. You may contact any of the analysts listed to obtain a report on the Company.

The J.M. Smucker Co. was founded in 1897 and made public in 1959.

The Company currently maintains only SJM (common) shares. From September 30, 1991 until August 29, 2000, the Company maintained Class A common shares (SJM.A) and Class B common shares (SJM.B). Effective August 29, 2000, SJM.A and SJM.B were converted to SJM shares.

Stock Split History:

• 11/09/59: First sold to public (Over the Counter)
• 10/20/65: First sold on NYSE 3/1 split
• 05/02/83: 2/1 split
• 11/18/85: 2/1 split
• 05/18/90: 2/1 split
• 09/30/91: Class B distribution (one B common share distributed for every A common share held). To determine the cost basis of shares after the Class B distribution, first compute the basis of Class A shares prior to the distribution. 48.7885% of this basis should be allocated to Class A. While the remaining 51.2115% being allocated to Class B.
• 08/29/00: Class A common shares and Class B common shares combined into new class titled Common Shares (SJM).
• 06/01/02: Smucker Common Shares held on May 31, 2002, ("old" Smucker shares) were converted into new Smucker shares at a rate of .9451 new shares for every old share held. Additionally, Procter & Gamble shareholders as of 5/29/02 received 1 new Smucker share for every 50 Procter & Gamble shares of stock held related to the Jif and Crisco transaction. If you are a registered shareholder and have not converted your old Smucker shares into new Smucker shares, please contact Computershare at 800-456-1169.

No.

Computershare Investor Services is the transfer agent for the Company and can be contacted via:

Mail
For regular delivery:
PO BOX 43006
Providence RI 02940-3006

For overnight delivery:
Computershare, Inc.
150 Royall Street, Suite 101
Canton MA  02021​​​​​​​

Phone
800-456-1169
Phone outside of U.S., Canada, and Puerto Rico: 312-360-5254

Online:
www.computershare.com/contactus

If you are a street-name holder (shares held in the name of a brokerage, bank, trust, or other nominee), please contact your representative at your financial institution.

If you are a registered shareholder, please contact our transfer agent, Computershare Investor Services, above, for questions pertaining to:

• Computershare Investment Plan ("CIP")
  • direct purchase of Company common shares
  • dividend reinvestment
  • automatic monthly cash investments
• Book-entry share ownership
• Share transfer matters (including name changes, gifting, and inheritances)
• Direct deposit of dividend payments
• Nonreceipt of dividend checks
• Lost share certificates
• Changes of address
• Online shareholder account access
• Form 1099 income inquiries (including requests for duplicate copies)

For other general shareholder questions, you may contact The J.M. Smucker Co. by calling 330-684-3838, submitting an inquiry or writing to:

The J.M. Smucker Co.
Shareholder Services
One Strawberry Lane
Orrville, OH 44667

Yes. Computershare offers a service on their website called "Investor Center." To register your account and become a member of Investor Center or to obtain additional information, visit Computershare's website. Once you are a member of Investor Center, you will have the ability to view your account balance, buy and sell shares online, update your contact information and much more. If you have additional questions about Investor Center, you may speak with a Computershare representative at 800-456-1169.

Yes. The program, called "Computershare Investment Plan", is sponsored and administered by Computershare Trust Company, Inc. Access plan information–including brochure, enrollment form and list of fees associated with the program–on their website. Please call Computershare at 800 456-1169 for questions relating to the program.

Forms:

If you are a registered shareholder (Smucker shares are held through Computershare Investor Services), and you need to complete any of the following transactions, please visit Computershare to find the appropriate forms:

• Change of address
• Transfer of shares (including name changes)
• Lost share certificates
• W-9 certification

If you have a question relating to any of the following items, please contact Computershare at 800-456-1169, for assistance.

• Loss or non-receipt of a dividend check
• Dividend payments
• Form 1099 DIV
• Form 1099 B

The Company has issued dividends consistently each year since 1960. Dividends are paid on a quarterly basis, and historically, have been paid in March, June, September and December. Find a record of dividends under our Stock Information in the Investors section.

All Smucker common shares owned as of November 6, 2008, are entitled to ten votes per share on specific matters detailed in the Company's Amended Articles of Incorporation. For shares purchased on or after November 6, 2008, or for which a change in beneficial ownership has taken place after November 6, 2008, each share is entitled to one vote per share until four years have passed. After four years, if there has been no change in beneficial ownership during that time, each share is entitled to ten votes per share on specific matters detailed in the Company's Amended Articles of Incorporation. The Amended Articles of Incorporation are located in the Corporate Governance section via Investors.

On November 6, 2008, the Company completed a merger transaction with The Folgers Coffee Company ("Folgers"), a subsidiary of The Procter & Gamble Company ("P&G").

The exchange period expired at midnight on November 5, 2008, and the transaction closed on November 6, 2008.

You should receive 1.6342 Smucker common shares for each P&G common share that was accepted in the tender offer. Any fractional shares will be paid out in cash.

P&G established the proration factor for the shares tendered. Odd-lot shareholders were not subject to the proration.

In the merger, each share of Multifoods common stock was converted into the right to receive $5 in cash, without interest, and 0.4103 shares of Smucker common shares, which is $20 in value based on the average closing price of Smucker common shares for the 20 consecutive trading days ending June 17, 2004.

For More Information:

Shareholder Exchange/Tax Information

Example Calculation Tax Worksheet

The cost basis information relating to the transaction between the company and Procter & Gamble can be found by using this Record Keeping Form provided by P&G.

If you have any questions relating to the cost basis allocation, please contact Procter & Gamble at 800-742-6253.

We own and operate manufacturing facilities across North America, responsible for producing our trusted brands.

We strive to provide consumers with as much information as possible about our products and their ingredients. Transparency in labeling allows our consumers to make the most informed purchasing decisions based on what is best for their families.

All products for human consumption that are required by federal law to have Nutrition Facts on the label currently have them clearly displayed on the packaging and often on the product's website. 

All products for pet consumption have the product's Guaranteed Analysis on the packaging. Additionally, pet parents will find our recommended feeding instructions.

All products sold in the U.S. for human consumption will list any applicable allergen from the FDA's eight most common allergens on the label in bold. All products sold in Canada for human consumption will list any applicable allergen from the CFIA's 11 most common allergens on the label in bold. Additionally, potential allergens will be listed in a "May Contain" statement on the label. Consumers with allergen questions not addressed on the product label are encouraged to contact us directly.

Every ingredient in our products is listed on the product's label and its website. Consumers looking to confirm whether a product meets their special dietary restriction or preference (such as gluten-free, vegan, or vegetarian needs) should first review the product's label, and then contact us for further questions.

We understand the importance of knowing what's in your foods–including GMOs–so consumer communication has always been, and continues to be, of great importance to our Company. We provide information in a variety of ways including direct communications with consumers via our Consumer Relations team, detailed product information on our websites, interactions with consumers through social media, and by providing consistent information on our product labels.

Please note, we are in compliance with the National Bioengineered Food Disclosure Standard. For products that meet the Standard’s definition, we indicate they are made with bioengineered ingredients on the product label. At Smucker, less than 1% of our total revenue comes from products containing bioengineered food ingredients as defined by the Standard.

As always, Smucker remains committed to manufacturing the high-quality and safe products you have come to expect from our Company. For additional questions, you can contact our Consumer Relations team.

Yes. We provide shareholders with this information annually. You can view our most recent Annual Reports of Lobbying and Advocacy Expenditures here:

2023 |2022 |2021 |2020 | 2019 | 2018 | 2017 | 2016 | 2015

Smucker expects our suppliers to conduct business responsibly, with integrity, honesty, and transparency, and to adhere to the principles set forth by our Global Supplier Code of Conduct.

Our Global Supplier Code of Conduct is also available in Chinese, French, Spanish, Portuguese and Vietnamese. To request a translated version, please email us at smucker.ethics@jmsmucker.com.

The J.M. Smucker Co. is committed to conducting business in an environmentally and socially responsible manner, and we expect our suppliers to comply with our high ethical standards. View our Responsible Sourcing Practices.

Our Responsible Sourcing Practices are also available in Chinese, French, Spanish, Portuguese, and Vietnamese. To request a translated version, please email us at smucker.ethics@jmsmucker.com.

Can't find the information you're looking for? Let us help you get in touch with the right person.